Information For Our Families
Welcome to our family information page. Here you can find out more about Hello Nannies Nanny Agency and how we work to find you the very best nannies and household staff to meet your requirements. Please explore our sub pages to learn more about us as an agency. You will also find some useful information relating to nanny standards, paying your nanny, becoming an employer, the Government’s Tax Free Childcare scheme, pensions, employment contracts, Employers’ Liability Insurance and much more.
Please get in touch with us should you require further advice and information. You can register with us here to begin searching for your perfect nanny!
HOW DO WE WORK?
Here at Hello Nannies we pride ourselves on the excellent matches we make between our families and our candidates.
Here at Hello Nannies we pride ourselves on the excellent matches we make between our families and our candidates. We really try to get to know our families and have an in depth discussion with you in order to make sure we can find you the best possible candidates. We know you need a nanny who will go above and beyond to put your children first. You also need a nanny who will fit in well with your family.
We carefully consider the personal element of the matching process… let's face it, working day to day in your home and with your children is one of the most personal working relationships there is. We find the best candidates for you, send you their profiles and you decide who you would like to meet. We help guide you through the interview process and liaise with you and the nannies every step of the way.
As an agency, we register highly qualified and experienced nannies with excellent interpersonal skills and references. Our nannies will hold an up-to-date 12-hour Paediatric First Aid certificate and an Enhanced DBS check on the Update Service. Nannies can also be Ofsted registered - which means you will be able to use the Tax Free Childcare Scheme to pay your nanny if you meet the eligibility requirements (please see our 'Tax Free Childcare' information page to find out more).
We also offer a great selection of junior nannies and mothers help nannies, on the merit of their applications, references, agency interview, and employment history.
WHAT DOES A NANNY DO?
No one family is the same and we understand that all families will have different requirements. We tailor our nanny search to you and your family and find you candidates who perfectly match your needs.
Typically, your nanny will take care of the following childcare duties as standard:
- All childcare
- 'Nursery duties' - which entails keeping the children's bedrooms and play areas clean, tidy and organised as well as taking care of all of your children's laundry and ironing
- Meal preparation for the children
- Sterilizing baby bottles and feeding equipment
A Nanny/Housekeeper would, in addition to all of the above, typically carry out housekeeping duties such as cleaning, family shopping, running errands, overseeing contractors in the household, changing bed linen, family washing and ironing, family cooking.
Ultimately, no one family is the same and we understand that all families will have different requirements. We tailor our nanny search to you and your family and find you candidates who perfectly match your needs.
Please get in touch with us to discuss your requirements in more detail.
We require all of our nannies to hold a current Enhanced DBS Check on the Update Service.
We require all of our nannies to hold a current Enhanced DBS Check on the Update Service. This means that, as an employer, you'll be able to log on to the Government's DBS website and check the status of a certificate at any time. At the point of placement, we will ensure our nannies hold a valid Enhanced DBS on the Update Service; moving forward, it is the Nanny's responsibility to ensure her DBS is current and up-to-date.
FIRST AID CERTIFICATES
All of our nannies will have a full 12-hour Paediatric First Aid certificate, thus meeting the requirements for Ofsted registration.
All of our nannies will have a full 12-hour Paediatric First Aid certificate, thus meeting the requirements for Ofsted registration. This course is highly comprehensive and covers: checking for signs of breathing, injury assessment, infant and child CPR/resuscitation, the recovery position, choking, bleeds and shock management, anaphylaxis, seizures, childhood illnesses, and much more. 12-hour Paediatric First Aid certificates are valid for 3 years and it is the Nanny's responsibility to keep these current.
If a nanny comes to us without a certificate, or with an expired certificate, we will ensure they are signposted to a reputable course provider and will have a current certificate in place prior to starting a position.
TAX FREE CHILDCARE AND CHILDCARE VOUCHERS
The Tax-Free Childcare scheme is a government scheme to help working parents/carers with childcare costs.
The Tax-Free Childcare scheme is a new government scheme (launched in 2017) to help working parents/carers with childcare costs. If you are eligible, you will be able to open an online account for each of your children, in to which for every £8 you pay towards childcare the Government will automatically pay in an extra £2. You can receive up to £2000 per annum towards the cost of childcare for each child.
You can check your eligibility on the Childcare Choices website. Your Nanny must be registered with Ofsted (which we can help with) in order for you to use Tax Free Childcare. Seeing as your nanny being Ofsted registered primarily benefits you, the Employer, is it typical for the Employer to cover the cost of Ofsted registration (£103 per annum).
After October 2018, Tax-Free Childcare will replace Childcare Vouchers, which will no longer be available to new applicants. However, if you currently use Childcare Vouchers you will be able to continue to do so, as long as your Employer continues to provide the scheme.
EMPLOYERS' LIABILITY INSURANCE
As an employer of domestic household staff, you are legally required to hold an Employers' Liability Insurance policy.
As an employer of domestic household staff, you are legally required to hold an Employers' Liability Insurance policy. Insurance provides you with protection for any damages and legal costs, bought about as a result of any claims made by an employee working within your household.
For straightforward, friendly advice and a comprehensive policy we recommend using NannyTax, who offer Employers' Liability Insurance at £99 per annum, including Insurance Premium Tax.
*Prior to taking out an insurance policy, please check with your existing household insurer as you may already be covered for domestic staff working in your home.
PAYING YOUR NANNY
As an employer, you will be required to issue your nanny with payslips through a payroll scheme.
Becoming an employer, and complying with the rules and regulations of employing domestic staff, can seem a little overwhelming at first - but it doesn't have to be… As an employer, you will be required to issue your nanny with payslips through a payroll scheme. You can register as an employer online with HMRC, and manage this process yourself. Otherwise, you can use a payroll company to manage the process for you.
We strongly recommend using Nannytax - industry specialists in payroll and employment law. They offer a complete service to nannies and families and act as a one-stop shop for payroll, insurance, pensions, a bespoke employment contract, and ongoing HR support.
For further advice on all things payroll and nanny employment you can contact a member of the NannyTax team directly on 02031 374401, or give us a call on 01908 765008 and we will gladly answer any questions you may have and point you in the right direction.
We provide all our families with a free legally compliant template employment contract as soon as we have placed one of our nannies with you.
We provide all our families with a free legally compliant template employment contract as soon as we have placed one of our nannies with you. Having an employment contract in place is a legal requirement, with written particulars covering the following:
- Names of employer and employee
- Employment start date
- Place of work
- Job title
- Details of salary and pay frequency
- Hours and days of work
- Over time and pay
- Holiday and sickness entitlement
- Notice period
- Disciplinary and grievance procedure
We also recommend NannyTax as our payroll service provider and, as a part of their annual subscription, you'll receive a free bespoke employment contract tailored to you and your employee, as well as ongoing HR advice should you require it at any time.
All employers, including nanny employers, are now legally required to provide a Workplace Pension for their qualifying employees.
All employers, including nanny employers, are now legally required to provide a Workplace Pension for their qualifying employees. As an employer, you, your nanny and the government will have to contribute to your nanny's pension.
If your nanny is aged between 22 and the State Pension Age and earns above £10,000 per annum they will qualify and will need to be automatically enrolled in to the system. If your nanny is automatically enrolled they can opt-out if they wish to not take part - this must be their own decision. If your nanny does not qualify to be automatically enrolled they still have the right to join a Workplace Pension.
You can use NannyTax's calculator to calculate pension costs for you. Nannytax provides a fully managed workplace pension (Auto Enrolment) service for all of their clients. To discuss pensions and employment please contact the NannyTax team directly on 02031 374401.
THE ASSOCIATION OF NANNY AGENCIES
The Association of Nanny Agencies (ANA) exists with the intention of "Making Standards Matter" and raising the standards of professional excellence within the UK nanny industry.
The Association of Nanny Agencies (ANA) exists with the intention of "Making Standards Matter" and raising the standards of professional excellence within the UK nanny industry. ANA are the only UK not-for-profit trade association for nanny agencies who demonstrate the highest standards of care and professional excellence within the nanny industry. Hello Nannies Nanny Agency proudly display the ANA logo and follow best practice with our families and nannies.